I love it when I am right! Except in this case. For years I have been saying there is an ...
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Recently, I was offering some advice in an online forum. The question posed was: For those who are open Christmas ...
Unexpected Gifts and Gestures Last weekend, I was at my mastermind meeting in San Antonio, TX. Absolutely beautiful city. We ...
Late is late, on-time is late, early is on time. I learned this lesson at a very early age. One ...
How was your flight? Customer Service must be “tellable” Being a national speaker and consultant puts me on a lot ...
I love me some Chick-Fil-A. And just like Disney, Chick-Fil-A knows a thing or two about customer service. If you ...