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Shouldn’t You be Shadowing Your Customers? Whys, Whats and Hows for Success

May 4, 2013 @ 7:25 pm
by Vance Morris (Disney Guy)
Have you ever been shadowed?  Have you ever shadowed?  I am talking about customer shadowing of course and if you are not doing it, you might want to add it to your toolkit. Imagine not only asking your customers what they want or need from you but also getting permission to watch your customers as [...] Joseph Michelli