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How Disney pries even more money from your hands

June 8, 2016 @ 2:17 pm
by Vance Morris (Disney Guy)
Earlier this month, I led a group of orthodontists on one of my Discover Disney Boot Camps, and stayed at the Boardwalk Resort on Disney property. While I usually talk about the level of service provided in these blog articles, today I am going to share another way Disney gets even more money from you. Their marketing machine is still at work almost 30 days after I returned from the trip. Since I returned I have received no less than 10 emails from different "departments" throughout Disney. While a couple of emails were about my stay and asking to take a [...]

Deliver Service Now!

April 16, 2013 @ 6:27 pm
by Vance Morris (Disney Guy)
9 Point Manifesto to Building Disney Quality Service  Chesapeake Service & Marketing Solutions core belief is that client/guest/customer service and marketing are inextricably linked and connected.  Founder, Vance Morris, had a distinguished guest service management career at The Walt Disney Resort in Orlando, Florida.  Now he is on a mission to prove that any small business, with the right mindset, can offer the same level of Disney Service and PROFIT from it. Two bold and crass questions that you need to answer honestly. Does Your Marketing Suck? You can have the highest level of customer service in your industry, but [...]