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Courting, Dating, & Loving – A Customer Experience Journey?

August 28, 2013 @ 9:37 am
by Vance Morris (Disney Guy)
Somewhere in our lifetime, most of us have run across Maslows’ hierarchical theory on human motivation (physiological, safety, belongingness and love, esteem, and self-actualization). It is within this framework that Maslow introduced the concepts of people asking Am I safe? before asking Am I loved? Chip Conley in his book Peak took a deep dive [...] Joseph Michelli