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Disney now scans the fingers of 3-year-old kids

September 15, 2016 @ 7:54 am
by Vance Morris (Disney Guy)
In a recent Forbes article, they reported that Disney was now scanning the fingers of its' tiniest guests in an effort to curtail the ticket fraud that is its' own little black market in Orlando, Florida. The new policy is an expansion of Disney’s existing finger-scanning program (“Ticket Tag” in Disney parlance) used to admit people 10 and over to theme parks and water parks. Now, the program applies to children’s tickets for those between the ages of three and nine. A person close to Disney said the new policy began in August and is part of the company’s efforts to [...]

How was your flight? | Customer Experience

July 27, 2016 @ 7:05 am
by Vance Morris (Disney Guy)
Being a national speaker and consultant puts me on a lot of planes every year.  Some air lines down right suck (American, US Air, and Spirit) with their horrible on-time rates (just try to get a US Air shuttle out of La Guardia to Washington DC and not be delayed HOURS) to their very perfunctory flight attendants and air crews.  Not one person focusing on the customer experience.  Just get the plane in the air and back on the ground again, skip the courtesies, this is a business. Compare that with Jet Blue or Southwest. Both airlines,even though they are [...]