Disney’s Hidden Runway and Your Business Walt Disney once said: even if I’m the only one that notices, some things ...

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Late is late, on-time is late, early is on time. I learned this lesson at a very early age. One ...

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How was your flight? Customer Service must be “tellable” Being a national speaker and consultant puts me on a lot ...

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Your call is very important to us Is it really? I have to admit, that I am not the most ...

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What time is the Three O’clock Parade? When I was a cast member at Walt Disney World, working as a ...

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I love me some Chick-Fil-A. And just like Disney, Chick-Fil-A knows a thing or two about customer service. If you ...

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