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Connecting People to a Culture of Connection

May 1, 2013 @ 2:27 pm
by Vance Morris (Disney Guy)
In an interview recently, I was asked what is the biggest “small detail” business leaders overlook today.  How would you answer that question? For what it’s worth, here’s my response: “I think many business leaders fail to teach their staff that true success hinges on emotionally engaging and not merely satisfying customers.  Few leaders inspire their [...] Joseph Michelli