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The Human Experience – Lessons from the ICU bedside

April 18, 2013 @ 5:19 pm
by Vance Morris (Disney Guy)
My vantage point on customer service and customer experience have certainly grown in the past 5 years. Much of that growth comes in the form of empathy gained from encountering complex healthcare delivery. In the past series of days, for example, I have run the all too familiar gauntlet of being with a close family [...] Joseph Michelli