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Quality Service Blueprint

Quality Service Blueprint / 2 posts found

Your competition is anyone your customer compares you to

June 10, 2013 @ 1:55 pm
by Vance Morris (Disney Guy)
The Client Service | Customer Service  Marketing Manifesto™  Your competition is anyone your customer compares you to Details Details Details Hire & Fire ruthlessly Two ears, one mouth Ignorance is never a valid defense Marketing Is Service Service is Marketing Profit from Quality Customer Service Your competition is anyone your client or customer compares you to.  If your customer service really stinks, then this is a comparison that will sink your business.You will be compared to everyone and anyone all of the time.  Your service must exceed that of all others.  Imagine if you will, that you are the owner [...]

Deliver Service Now!

April 16, 2013 @ 6:27 pm
by Vance Morris (Disney Guy)
9 Point Manifesto to Building Disney Quality Service  Chesapeake Service & Marketing Solutions core belief is that client/guest/customer service and marketing are inextricably linked and connected.  Founder, Vance Morris, had a distinguished guest service management career at The Walt Disney Resort in Orlando, Florida.  Now he is on a mission to prove that any small business, with the right mindset, can offer the same level of Disney Service and PROFIT from it. Two bold and crass questions that you need to answer honestly. Does Your Marketing Suck? You can have the highest level of customer service in your industry, but [...]